Listening to and learning from Patients using our Primary Care Team Services
The Primary Care Division is committed to improving the quality of care as set out in the vision: ‘A healthier Ireland with a high quality health services valued by all’. To achieve this vision we need to get patient views so that the planning of services reflects their needs and preferences. This is a requirement of the National Standards for Safer Better Health Care 2012 and the Primary Care National Service Plan 2016 (Goal 3) which seeks to:
- Increase the rates of service user engagement and feedback;
- Undertake patient experience surveys in primary care and community services;
- Engage with patients on their experience of primary care through listening sessions conducted in partnership with the National Quality Improvement Division (QID);
- Measure primary care service users experience within Community Healthcare Organisations (CHOs) through the use of the primary care service user survey.
In the latter part of 2015 the National Primary Care Experience Survey was developed in collaboration with the CHOs, QID and service users. The aim of the survey was to measure user’s experiences of PCT services; the Report of which is also now available for download.
Listening to patients and improving our services is a continuous cycle, and the 2017 questionnaire, and data analysis tool, has now been finalised based on our experience of carrying out the 2016 survey, and on feedback from our patients, staff and the National Adult Literacy Association (NALA). The survey is also now available in four other languages: Irish; French; Polish and Arabic.
We look forward to working with our colleagues in the CHOs to continue to listen and learn from the people who use our services.
