National Guidelines on Accessible Health and Social Care Services: Contents

This document is subject to review and may change at any time

Contents

• Acknowledgements
• Foreword
• 1. Introduction
• 2. Purpose
• 3. Scope
• 4. Legislation and related policies, procedure and guidelines
• 5. Glossary of Terms / Definitions
• 6. Roles and Responsibilities

Part One: Guidelines for all Health and Social Care Settings

• 1. Guideline One: Developing accessible health and social care services
• 2. Guideline Two: Developing disability competence
• 3. Guideline Three: Accessible services - general advice
• 4. Guideline Four: Communication
• 5. Guideline Five: Accessible information
• 6. Guideline Six: Accessible buildings and facilities

Part Two: Guidelines for specific services

• 9. Guideline Nine: Accessible GP surgeries, health care centres and primary care centres
• 10. Guideline Ten: Accessible hospital services, including out-patient departments
• 11. Guideline Eleven: Accessible emergency departments
• 12. Guideline Twelve: Accessible maternity service
• References
• Additional Useful Resources
• Publication Details