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Guideline Document for Providers who have entered into a Service Agreement under Section 38 or 39 of the Health Act 2004: Complaints Management Procedure for Voluntary Organisations.docx (size 1.1MB)
Reviews Guidance for Service Providers.docx (size 171.6 KB)
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Management of Service User Feedback - Guidance
Your Service Your Say: The Management of Service User Feedback for Comments, Compliments and Complaints. HSE Policy 2017.pdf (size 1.3 MB)
