During investigation if the Complaints Officer determines the complaint to be vexatious or malicious, he/she will not pursue the complaint any further. However, this does not remove the Complainant’s right to submit their complaint to independent agencies such as the Ombudsman/Ombudsman for Children.
If a complaint is found to be vexatious or malicious, there will be no record of the complaint in the file of the staff member / service about which the complaint was made.
Before the complaint is deemed vexatious the Complaints Officer must bring it to the attention of the relevant Hospital Group Chief Executive Officer / Community Healthcare Organisation Chief Officer or delegated person.
Link to managing Violence and Aggression in the Workplace
