The Four Stages of Complaints Management
Figure 1: The HSE process for the management of complaints consists of four distinct stages:
![Figure 1 The HSE process for the management of complaints consists of four distinct stages Figure 1 The HSE process for the management of complaints consists of four distinct stages](/images_upload/portal/go/developmentsites/qavd/complaints/ysysguidance/listening-responding-to-feedback/figure-1-the-hse-process-for-the-management-of-complaints-consists-of-four-distinct-stages.png)
Overview of the Complaints Management Process
Figure 2: Overview of the four stages:
![Figure 2 Overview Figure 2 Overview](/images_upload/portal/go/developmentsites/qavd/complaints/ysysguidance/listening-responding-to-feedback/figure-2-overview.png)
The Complaints Management Pathway
Figure 3: The Complaints Management Pathway
![pathway pathway](/images_upload/portal/go/developmentsites/qavd/complaints/ysysguidance/listening-responding-to-feedback/pathway.png)