Complaints Officers Dublin North City and County

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Dublin North City and County welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or feedback.dncc@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from feedback.dncc@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking: on the ‘Make a Complaint’ link at ombudsman.ie
  • Writing: to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling: the Ombudsman on 01 639 5600 if you have any queries.

Primary Care/Social Care/Mental Health Complaints Office Dublin North City and County

Name
Title / Area
Address
Contact Details
Area of Responsibility
Dr Rosarii  McCafferty Principal Dental Surgeon Roselawn Health Centre, Roselawn, Dublin 15 (Dental services related complaints only) feedback.dncc@hse.ie
01 646 4550		 Blanchardstown Dublin North West
Gonne Barry Director of Public Health Nursing HSE, CHO 9 - North Dublin, –  Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie
01 893 5757		 Dublin North
Michael Stoker Principal Psychologist HSE CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie
01 895 3778		 Dublin North
Annette Murphy Area Administrator LHO, Dublin North City Area ,(NWD) PCCC, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 feedback.dncc@hse.ie
01 897 5188		 Dublin North West
Christine Myers  Principal Dental Surgeon Coolock Health Centre, Cromcastle Road, Coolock, Dublin 5. feedback.dncc@hse.ie
018164236		 Dublin North
Caroline Lawson Community Healthcare Network Manager HSE CHO Dublin North City & County, Ballymun Area Network, 1st Floor, Ballymun Civic Centre, Ballymun, D9 feedback.dncc@hse.ie
086 464 5050		 Dublin North City
Mary Rochford Manager, Primary Care Unit Unit 1-2 &3 Nexus Building , Block 6A, Blanchardstown, D15 CF9K feedback.dncc@hse.ie
01 897 6137		 All GP Practices
Julie Ann Gahan Area Administrator  Area Administrator North Dublin | HSE Community Healthcare Organisation, Unit 100 Lakeshore Drive, Airside Business Park, Airside, Swords, Co Dublin feedback.dncc@hse.ie
01 895 3776		 North Dublin
Lorraine Brown Operations Manager, Social Inclusion - Addiction Services 3rd Floor, Ballymun Healthcare Facility, Ballymun, Dublin 9 feedback.dncc@hse.ie
01 846 7162		 Dublin North City
Catherine Geraghty  Acting Director of Public Health Nursing (NWD) HSE, CHO9, Ground Floor, Unit 4&5, Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 (deals with nurses) feedback.dncc@hse.ie
01 897 5189		 Dublin North West
Grace Cathcart Operational Team Lead, Chronic Disease Hub  St Clare's 502 Griffith Ave, Glasnevin Dublin 11 feedback.dncc@hse.ie
01 778 5817 or 086 781 0179		 Dublin North
Graham Connon Principal Psychologist LHO, Dublin North City Area, (NWD) PCCC, Unit 4 & 5 Nexus Building, Block 6A, Blanchardstown Corporate Park, Dublin 15 feedback.dncc@hse.ie
01 897 6105		 Dublin North West
Caitriona Nolan Manager, D-Doc DNCC (Dublin North Central) Hartstown Health Centre, Cherryfield Lawn, Clonsilla, D15 feedback.dncc@hse.ie
01 866 2811		 Dublin North City
Dr Sieneke Hakvoort Senior Medical Officer HSE, CHO 9 - North Dublin, –  Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie
01 895 3766		 Dublin North
Jackie Austin Director of Public Health Nursing Unit 4 & 5 Nexus Building , Block 6A, Blanchardstown Corporate Park, D15 CF9K feedback.dncc@hse.ie
087 131 1863		 Dublin North, DNC
Jack Koers Complaint Officer - Vaccination Centres Croke Park Vaccinaton Centre, Jones's Rd, Drumcondra, Dublin 3 feedback.dncc@hse.ie
086 242 4590		 Dublin North City
Jothikumar Ramkrishnan Blanchardstown Area Network Blanchardstown Area Network,Roselawn Healthcentre, Castleknock. Dublin 15 feedback.dncc@hse.ie
01 646 4572		 Dublin North West
Alicja Downey Cabra Area Network PCCC Navan Road feedback.dncc@hse.ie
086 020 8636		 Dublin North City
Ligimol Varghese Blakestown Area Network Blanchardstown PCC, Grove Rd, Blanchardstown, Dublin 15 feedback.dncc@hse.ie
01 829 7277		 Dublin North West
Andrew Murphy Finglas Area Network Community Healthcare Network, Finglas, Dublin 11 feedback.dncc@hse.ie
086 022 5670		 Dublin North West
Agnes Flynn Clontarf Area Vernon Ave Health Centre161-171 Vernon Ave, Clontarf, Dublin 3 feedback.dncc@hse.ie
086 781 0252		 Dublin North City
Valerie Cooke Coolock Area Network Coolock PCC, Cromcastle Rd, Dublin 5 feedback.dncc@hse.ie
01 921 4242		 Dublin North
Sarah Crehan North Inner City Summerhill Primary Care Centre, 46-65 Summerhill, Dublin 1 feedback.dncc@hse.ie
087 755 3117		 Dublin North City
Jane Behan Balbriggan Area Network CHO - Dublin North City & County, Balbriggan PCC. Dublin Street , Balbriggan, Co Dublin feedback.dncc@hse.ie
01 921 3291		 Dublin North
Siobhan Murphy Killbarrack Area Network Tonlgee PCC , Tonlgee Road, Coolock, Dublin 5 feedback.dncc@hse.ie
01 921 2343		 Dublin North
Louise Goulding Coastal Area Network Portmarnock PCC, Portmarnock, Co Dublin feedback.dncc@hse.ie
019213626		 Dublin North
Niamh Maher Swords Area Network HSE Dublin North City & County, Swords Health Centre, Bridge Street, Swords, Co Dublin. K67 X765 feedback.dncc@hse.ie
086 781 0513		 Dublin North
Emma Brady Covid Testing  Unit 1-2 &3 Nexus Building , Block 6A, Blanchardstown, D15 CF9K feedback.dncc@hse.ie
087 108 1755		 Dublin North
Therese Clarke Disabilities Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 feedback.dncc@hse.ie
01 897 5165		 Dublin North West
Jarlath  Tunney Manager of Services for Disability HSE CHO 9 - North Dublin, Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords, Co. Dublin K67 R8X2 feedback.dncc@hse.ie
01 895 3727		 Dublin North
Laura O'Connell Children's Disability Network Manager Summerhill Primary Care Centre, 46-65 Summerhill, D1 feedback.dncc@hse.ie
086 021 4259		 Summerhill, North Strand, East Wall. CDNT North Inner City. Dublin North Central 
John Carew Disability Manager LHO Dublin North Central, Ballymun, Civic Centre, Ballymun, Dublin 9 feedback.dncc@hse.ie
01 846 7178		 Dublin North City and Central 
Siobhan O'Reilly Manager for Services for Older Persons HSE, CHO 9 - North Dublin, –  Community Services HQ, Unit 100, 1st Floor, Lakeshore Drive, Airside Business Park, Swords Co Dublin. K67 R8X2 feedback.dncc@hse.ie
01 895 3758		 Dublin North. 
Lynn Fizmaurice Senior Manager, Nursing Home Support Services LHO Dublin North Central, Ballymun Civic Centre, Dublin 9 feedback.dncc@hse.ie
01 846 7148		 Dublin North City and Central
Shona Rusk Manager of Services for Older Persons HSE, Nexus Building, Blanchardstown Corporate Park, D15  feedback.dncc@hse.ie
01 897 5148		 Dublin North West
Mary Scales Operations Manager St. Mary's Hospital, Phoenix Park, Dublin  feedback.dncc@hse.ie
01 795 9345		 St Mary's Hospital
Caitriona Manning Interim Director of Nursing Navan Road Community Unit for Older Persons, Navan Road, Dublin 7 feedback.dncc@hse.ie
086 141 5689		 Community Nursing Units
James Barry Mental Health Manager Mental Health Services, Dublin North City, Connolly Norman House, 224 NCR, Dublin 7 feedback.dncc@hse.ie
01 868 1400		 Dublin North City
Gerry Myers Administrator Mental Health HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin  feedback.dncc@hse.ie
01 921 0237		 Dublin North
Olan Devine Senior Executive Officer (Child & Adolescent Mental Health Service - CAMHS), HSE, CHO Dublin North City & County, 44 North Great Georges Street, Dublin 1  feedback.dncc@hse.ie
087 256 7591		 CAMHS
Karen Whelan Service Manager HSE Dublin North, St. Ita's Campus, Portrane, Co Dublin  feedback.dncc@hse.ie Dublin North
Elaine McGuinness Patient and Service User Engagement Manager Swords Business Campus, Balheary Rd, Swords, Co.Dublin feedback.dncc@hse.ie
087 384 8354		 Management of service user feedback across CHO Dublin North City and County
Queen Edede  Assistant  Director of Nursing St.Mary’s Hospital Phoenix Park Dublin 20 feedback.dncc@hse.ie
01 795 9804		 St Mary’s Hospital
Nancy Qureshi Assistant  Director of Nursing Phoenix Park Community Nursing Unit,
St. Mary’s Hospital,
Phoenix Park,
Dublin 20		 01 795 9515
feedback.dncc@hse.ie		 St Mary’s Hospital
Dolores Bond PIC (Person in Charge) Phoenix Park Community Nursing Unit,
St. Mary’s Hospital,
Phoenix Park,
Dublin 21		 01 795 7559
feedback.dncc@hse.ie		 St Mary’s Hospital
Vanessa Fitzgerald Orthodontic Complaint Officer Orthodonic - Ground Floor, Ashtown Gate, Navan Rd, Dublin 15 - DNCC 01 860 5830
feedback.dncc@hse.ie		 Dublin North City
Fiona O Brien Children's Disability Network Manager North Glasnevin, St. Margaret, Ashgrove House, Kempton Estate, Navan Road, D7 D07 E635 01 827 6820
feedback.dncc@hse.ie		 North Glasnevin, St. Margarets - Areas Covered. CDNT Finglas. Dublin North East
Emma Dowdall Contract Manager Swords Business Campus, Balheary Road, Swords, Co. Dublin 01 813 1818
feedback.dncc@hse.ie		 Dublin and North East
Paula Bermingham Business Manager HSE CHO 9 - Unit 4 & 5, Nexus Building, Block 6A, Blanchardstown, Corporate Park, Dublin 15 01 897 6151
feedback.dncc@hse.ie		 Dublin and North East
Deepa Baby Assistant Director of Nursing Navan Road Community Unit 01 824 5018
feedback.dncc@hse.ie		 Community Nursing Units
Glorietta Ugbo Assistant Director of Nursing Lusk Community Nursing Unit 01 807 1240
feedback.dncc@hse.ie		 Community Nursing Units
Winah Quijana Assistant Director of Nursing Seanchara and Clarehaven Community Nursing Units 01 837 3726
feedback.dncc@hse.ie		 Community Nursing Units
Reshma KakKattuchalil Director of Nursing St. Mary's Hospital, Phoenix Park, Dublin 087 609 9278
feedback.dncc@hse.ie		 St. Mary's Hospital, Phoenix Park, Dublin

Service Feedback Manager

Elaine McGuinness
Service Feedback Manager
HSE QSSI Dublin North City & County, Swords Business Campus, Balheary Road, Swords, Co. Dublin
Tel: 087 384 8354
Email: elaine.mcguinness5@hse.ie 

This information is valid at 01/10/2024 and will be updated on 31/01/2025.