Complaints Officers: Louth/Meath

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Midlands, Louth and Meath welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie, and this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie

Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006.

Download the HSE Your Service Your Say Policy.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

PRIMARY CARE/SOCIAL CARE/MENTAL HEALTH/HEALTH & WELLBEING COMPLAINTS OFFICERS: LOUTH/MEATH
Service Area  Name  Role  Email County 
Primary Care Ann Duffy Director of Public Health Nursing, Louth, DPHN Office, Louth Community Services, Dublin Road, Dundalk, Co. Louth A91 H274 ann.duffy@hse.ie Louth
Primary Care Helena Balfe CNM3 Practice Development Quality , Regional Specialist Palliative Care Services, Louth Meath Cavan Monaghan, 33 Bothar Brugha, Drogheda, Co Louth.  A92 F291  Helena.Balfe@hse.ie Louth
Primary Care Geraldine Noonan Superintendent Registrar , Civil Registration Services, Boyne Primary Care Centre, Patrick Street, Drogheda, Co. Louth geraldine.noonan@hse.ie Louth and Meath
Primary Care Bridie Pepper County Manager, Louth Primary Care, Dublin Road, Dundalk, Co Louth A91 H274 bridie.pepper@hse.ie Louth
Primary Care Siobhan Stafford Acting Director Public Health Nursing, CHO 8 Meath Primary Care Services, Kells Primary Care Centre, Navan Road, Kells, Co Meath A82H3C7 Siobhan.Stafford@hse.ie or Meath.phn@hse.ie  Meath
Primary Care Michelle Donnelly Social Inclusion Manager, Primary Care Centre, Donore road, Drogheda, Co. Louth Michelle.donnelly@hse.ie Louth and Meath
Primary Care Philip Mulholland Principal Dental Surgeon, Louth Meath CHO Philip.Mulholland@hse.ie Louth and Meath
Primary Care Rebecca Hampshire Regional Services Manager, CHO8, First Floor, County Clinic, Navan, Co. Meath. C15 RK7Y Rebecca.Hampshire@hse.ie Meath 
Primary Care Olive Slevin Business Manager, Primary Care Unit, GP Services, St. Loman's Campus, Mullingar, Co. Westmeath. olive.slevin1@hse.ie Louth & Meath
Primary Care Anita Reilly Business Manager, Primary Care Unit, Jim Roche Building, Leighsbrook lane off railway street, Navan, Co. Meath. C15Y2CW anita.reilly @hse.ie Louth & Meath
Primary Care Madeline McMahon Business Manager, Primary Care Unit, Jim Roche Building, Leighsbrook lane off railway street, Navan, C15Y2CW madeline.mcmahon@hse.ie Louth & Meath
Primary Care Fiona Monahan GP Service Manager, North East Region, Leighsbrook Lane off Railway Street, Navan, Co. Meath. C15 Y2CW Fiona.Monahan2@hse.ie Louth & Meath 
Primary Care Johann McKeever County Manager - Meath, First floor County Clinic Navan, Co. Meath. C15 RK7Y johann.mckeever@hse.ie Meath
Primary Care Dr Catherine Donnelly Senior Dental Surgeon, Office of the Principal Dental Surgeon, Dundalk Primary Care, Dublin Road, Dundalk, Co. Louth. CatherineM.Donnelly@hse.ie Louth/Meath
Primary Care Kathryn Mclister Office of the Principal Dental Surgeon, Primary Care Services, Leighsbrook Lane, Off Railway Street, Navan, Co. Meath. C15 R2CW Kathryn.Mclister@hse.ie Louth/Meath
Primary Care Peter Nolan  Principal Medical Officer, Southgate SC HBS Offices 1-02, Dublin Road, Drogheda, Co. Louth. A92 DK2T peterj.nolan@hse.ie CHO8
Social Care - Disability Services Sharon Toal Disability Manager, Louth Disability Services, Dublin road, Dundalk, Co. Louth. Sharon.Toal@hse.ie Louth
Social Care - Disability Services Frank Kennedy Disability Manager, Meath Disability Services, County Clinic, Navan, Co Meath frank.kennedy@hse.ie Meath
Social Care - Disability Services Aidan Maguire Co-Ordinator for Adult Intellectal Disability Services, Louth Disability Services Louth, Mounthamiliton house, Carrick Road, Co Louth aidan.maguire@hse.ie Louth
Social Care - Disability Services Barry Dunne Business Support Unit Manager - Meath Disability Services, Midlands, Louth, Meath CHO, Grounds of Our Lady's Hospital, County Clinic - 2nd Floor, Navan, Co Meath barry.dunne@hse.ie Meath
Social Care - Disability Services Gillian Roddy Director of Nursing, Beachmount House, Navan, Co. Meath gillian.roddy@hse.ie Meath
Social Care - Older Persons Marie Butler Director of Nursing, St. Oliver Plunkett Community Unit, Dublin Road, Dundalk Marie.Butler@hse.ie Louth
Social Care - Older Persons Seamus McCaul Saint Mary's Hospital / Boyne View House, Saint Mary's Hospital, Dublin Road, Drogheda, Co Louth seamus.mccaul@hse.ie Louth
Social Care - Older Persons Eimear Hickey Assistant Director Of Nursing, St Joseph's Community Nursing Unit, Ardee, Co. Louth eimearf.hickey@hse.ie Louth
Social Care - Older Persons Maura Ward Manager Louth Services for Older Persons, Louth Community Care Services Dublin Rd, Dundalk, Co. Louth A91 H274 maura.ward@hse.ie Louth
Social Care - Older Persons Patricia Greville Director of Nursing, St Joseph Community Nursing Unit, Patrick Street, Trim, Co Meath patricia.greville@hse.ie Meath
Social Care - Older Persons Lorraine Anderson Respite Co-ordinator CNM2, Beaufort House, Navan Community Unit, Athboy Road, Navan, Co. Meath lorrainea.anderson@hse.ie Meath
Social Care - Older Persons Francis McCardle Home Support Manager, Home Support Office, St. Brigid's Complex, Ardee, Co. Louth francis.mcardle@hse.ie Louth
Social Care - Older Persons Jolly Varghese Boyne view House, Drogheda, Co. Louth jolly.varghese@hse.ie Louth
Social Care - Older Persons Swapna Rathish St. Joseph's Hospital, Ardee, Co. Louth swapna.varghese@hse.ie Louth
Social Care - Older Persons Leenamma Varghese St. Mary's Hospital, Ardee, Co. Louth A92 X862 leenamma.varghese@hse.ie Louth
Social Care - Older Persons Silin Joseph Interim Director of Nursing, Beaufort house, Navan Community Health Unit, Co. Meath  silin.joseph@hse.ie Meath
Social Care - Older Persons Erin Smith Integrated Care Programme for Older Person's Lead, Unit C, Climber Hall, Kells, Co. Meath A82 Y7W2 Erin.smith@hse.ie Meath
Mental Health Sinéad Ronan Business Manager CAMHS - Louth Meath Mental Health Services, St. Mary's Ward, St. Brigid's Campus, Ardee, Co. Louth CAMHSLM.BM@hse.ie Louth & Meath
Health & Wellbeing Katriona Campbell Business Manager, Head of Health & Wellbeing Office, Louth County Hospital, Dundalk, Co. Louth A91 H274 katriona.campbell@hse.ie Louth
QSSI  - Safeguarding Maura Seabrooke Principal Social Worker Team Leader, Safeguarding and protection team,Na Tealach, Commons road, Navan Co Meath. maura.seabrooke@hse.ie Louth & Meath
QSSI  - Safeguarding Shirley Owens  Business Manager, Room 15, Second Floor, Primary Care Services, Leighsbrook Lane, Off Railway Street, Navan, Co. Meath. C15 Y2CW shirley.owens@hse.ie Louth & Meath

The information above is valid as of the 26/07/2024 and will be next reviewed/updated on the 25/01/2025

Any queries in relation to the above information please contact Carmel Lally, Consumer Services Manager, MLM CHO at CHO8.Consumerservices@hse.ie