Complaints Officers: Laois/Offaly/Longford/Westmeath

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation Midlands, Louth and Meath welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie, and this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from CHO8.Consumerservices@hse.ie

Complaint Procedures are listed under Section 8 of Public Awareness of Complaints Procedures of the Health Act 2004 (Complaints) Regulations 2006.

Download the HSE Your Service Your Say Policy.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Community and Primary Care Complaints Officers: Laois/Offaly/Longford/Westmeath
Service Area Name Title Email County 
Health & Wellbeing Imelda Fox Business Manager, Health & Well Being, Floor 2, Scott Building, MRHT, Arden Road, Tullamore, Co. Offaly. R35 NY51 Imelda.fox@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Mental Health Patricia Kavanagh Operations Manager, CAMHS/YAMHS Midlands Mental Health, Primary Care Centre, Tullamore Co Offaly R35K1W4 patriciam.kavanagh@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Mental Health Mark Jeffrey Business Manager, Midlands Mental Health Services, St. Fintan's Hospital, Dublin Road, Portlaoise, Co. Laois. mark.jeffrey@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Older Persons Anne Delaney Manager Nursing Home Support Office, Bury Quay, Tullamore Co Offaly anne.delaney@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Primary Care Mary Coughlan Manager MIDOC out of Hours Service, Beck House, Kilbride St. Tullamore, Co. Offaly. maryA.Coughlan@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Primary Care Fran Byrne HSE Regional Addiction Manager for Midlands & Louth Meath, Cluainn Lir Campus, Longford Road, Mullingar, Co. Westmeath. fran.byrne@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Primary Care Breege Doherty Superintendent Registrar , HSE Area office, Arden Road , Tullamore, Co. Offaly. breege.doherty1@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Primary Care Mary Hurley Principle Dental Surgeon, Dental Dept, Health Centre, Dublin Road, Portlaoise, Co. Laois. R32 ED81 Mary.Hurley@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath
Primary Care Mairead Casey Service Manager MIDOC out of Hours Service, Beck House. Kilbride St. Tullamore, Co. Offaly mairead.casey@hse.ie Midlands -Laois/Offaly/ Longford/Westmeath

The information above is valid as of the 26/07/2024 and will be next reviewed/updated on the 25/01/2025

Any queries in relation to the above information please contact Carmel Lally, Consumer Services Manager, MLM CHO at CHO8.Consumerservices@hse.ie