David Wrenne
Complaints Manager
Quality & Patient Safety, St. Ita’s Community Hospital, Newcastle West, Co. Limerick
david.wrenne@hse.ie
Mid-West Community Healthcare Complaint Information
In keeping with the Your Service Your Say Complaint Policy – Mid-West Community Healthcare is committed to the timely and effective management of complaints and feedback about the services it provides.
How to make a complaint
Complaints about any area of service provided through Mid-West Community Healthcare can also be made by emailing your concern to complaints.mwch@hse.ie
A complaint is defined under the legislation as any action that “does not accord with fair and sound administrative practice and, that adversely affects the service user.” Any such complaints may be assigned to a Complaint Officer with delegated authority to investigate the matter under the Your Service Your Say Policy and related legislation.
The names listed are officers delegated with authority to act on complaints. While this list is reviewed and updated annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from complaints.mwch@hse.ie
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Visiting ombudsman.ie
Writing to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
Calling the Ombudsman on 01 639 5600 if you have any queries.
Complaint Officers Mid-West Community Healthcare
Complaints or feedback should be submitted to complaints.mwch@hse.ie for allocation to a current Complaint Officer as identified below
- Triona Ryan
- Gerry Garry
- James Harrington
- James Galvin
- Fionnuala Killoury
- Sinead Ryan Cooke
- Antoinette Johnson
- Maria Galvin
- Kay Finn
- Helen Barry
- Catherine Fitzpatrick
- Caitriona Hanley
- Pat Keane
- Irene Kelly
- Hazel McMahon
- Olive Taaffe
- Phil Canny
- Niamh Coady
- Mary Hoare
- Aoife Mahony
- Tom Reynolds
- Fiona Rigney
- Elaine Flynn
- Michelle Boland
- Catherine Lillis
- Anne Heelan
- Deirdre Hassett
- Katie O'Regan
- Dhivya Plakkal
- Emma Doyle
- Breda Purcell
- Catherine Gleeson
- Finoula Reidy
- Maureen Gleeson
- Catherine McAuliffe
- Helen Galvin
- Niamh Mulcahy
- Patricia Kennedy
- Nuala Kelly
- Maggie McNally
- Anna Ryan
- Sylvia Hassett
- Bob Noonan
- Bernadette Kearney
- Maura Kelleher
- Vicki Reale
- Anne Greally
- Mary Harvey
- Catherine Lanphier
- Joan Quinn
- Ethna McTeague
- Cathy Duggan
- Cathryn Ryan
- Olive Hartigan
- Louise Lowry
- Jerome Ryan
- Therese Donnellan
- Shuin Morrissey
- Susan Healy
- Maria Ryan
- Lesley Quilter
- Anne Coleman
- Rory Keane
- Paula Cregg
- Ed O'Dea
- Carmel Murray
- Kate Hayes
- Esther Connellan
- Marion Kennedy
- Josephine Fogarty
- AnneMarie Delaney
- Geraldine McCarthy
- Margaret Costello
- Kathryn Considine
- Yvonne Creedon
- Deirdre Muldoon
- Yvonne Hannon
- Niamh O’Mahoney
- Eithne Kennedy
- Eilish Neylon
- Cathal Russell
- Stephan Sperber
List valid as at 11/10/2024 and will next be updated on 11/04/2025
