Complaints Officers: Roscommon

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.

Complaints Officers: Roscommon
Name Title Address Phone Email

PRIMARY CARE COMPLAINTS OFFICERS
Paula Whyte  Complaints Officer, Roscommon Government Buildings
Convent road
Roscommon		 090 6637554  paulac.whyte@hse.ie
HEALTH AND WELLBEING DIVISION COMPLAINTS OFFICER
Sean Gordon Business Manager, Health & Wellbeing Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58 094 9042145 Sean.Gordon@hse.ie
Caroline Folan Health Promotion & Improvement 2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973 091 737262 caroline.folan@hse.ie
Olivia Roughneen Operational Site Manager, Mayo Roscommon Vaccination Base Mayo Roscommon Vaccination Base, Mayo Community Living Campus, Park Rd, Swinford, Co Mayo, F12R704 087 442 4565 olivia.roughneen@hse.ie
MENTAL HEALTH SERVICES COMPLAINTS OFFICERS
John Canny CAMHS Business Manager 2-3 Sherwood House, Sherwood Avenue, Galway 087 6825952 CAMHSBusiness.ManagerCHW@hse.ie
Paula Whyte Complaints/FOI Decision Maker Government Buildings, Convent Road, Roscommon 090 663 7554 paulac.whyte@hse.ie
Eamon Hannan Business Manager Government Buildings, Convent Road, Roscommon 090 962 4207 eamon.hannan@hse.ie
DISABILITY SERVICES COMPLAINTS OFFICERS
Mary Owens Disability Manager - Roscommon Carolan House, Sacred Heart Hospital Roscommon 090 6637831 mary.owens@hse.ie
Mary O Donnell Disability Day Services Manager 25 Newcastle Rd, Galway 091 546161

maryodonnell5@hse.ie
Teesh Walsh, CDNM Children’s Disability Network Manager St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway

087 0472424

091 872701

Teesh.Walsh@hse.ie

cdnt8.chw@hse.ie
Ajay Kumar, CDNM
 Children’s Disability Network Manager 4 Corraun Park, Racecourse Road, Roscommon & Knockroe House, Knockroe, Castlerea, Co. Roscommon 090 6666100 cdnt9.chw@hse.ie
OLDER PERSONS SERVICES COMPLAINTS OFFICERS
Seenamol Jose Person in Charge Plunkett CNU, Boyle, Co. Roscommon 071 9662026 Seenamol.Jose@hse.ie
Geo Aruvelickal Person in Charge Aras Mhathair Pol, Knockroe, Castlerea, Co. Roscommon 094 9625094 geo.josearuvelickal@hse.ie
Michelle Carrigy Assistant Director of Nursing Sacred Heart Hospital, Roscommon 090 6626130 michelle.carrigy@hse.ie
Liz Lynott Person in Charge  Scared Heart Hospital, Roscommon 090 6632440 elizabeth.lynott@hse.ie
Rosaleen Flanagan Homecare Support Manager - Mayo & Roscommon Home Care Support Manager, Community Healthcare West, St Mary's Headquarters, Castlebar, Co. Mayo 087 9077663 rosaleen.flanagan@hse.ie
SAFEGUARDING AND PROTECTION SERVICES COMPLAINTS OFFICERS
Lizzie White SW Team Leader SG&P - Roscommon Carolan House SHH Roscommon 087 2202954

elizabeth.white@hse.ie
INFECTION PREVENTION AND CONTROL COMPLAINTS OFFICERS
Lorraine Hogan Clinical Nurse Manager II, PC/AMS Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway 086 8595650  Lorraine.hogan1@hse.ie
QUALITY AND PATIENT SAFETY COMPLAINTS OFFICERS
Siobhan Jordan Quality and Patient Safety Advisor    Ballina Training Centre, Mercy Road, Ballina, Co Mayo 087 1189556  Siobhan.Jordan@hse.ie

The information above is valid as of the 19/04/2024 and will be next reviewed/updated on the 01/11/2024.

Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2. Servicefeedback.CHO2@hse.ie