Complaints Officers: Mayo

In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.

Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.

Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie

  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries

This list is up to date as of the 1st January 2025, and will be next reviewed/updated on the 1st June 2025.

Complaints Officers in Community Healthcare Mayo

Primary Care Complaints Officers
Name Title Address Phone Email
Caroline Groarke Operational Lead, Integrated Care Programme, Chronic Disease County Cxlinic, Castlebar, Co. Mayo F23 XK72 087 2563069 caroline.groarke1@hse.ie
Dr Gillian Chambers Principal Medical Officer, Community Medical Department County Clinic, Castlebar, Co. Mayo 094 9042023 gillian.chambers@hse.ie
Sean Cloonan Superintendent Registrar Births, Deaths & Marriages 25 Newcastle Road, Galway H91 RW28 091 546145 sean.cloonan@hse.ie
Richard Broderick  Primary Care Administrator Merlin Park University Hospital, Galway  091 775673 richard.broderick@hse.ie
Ann Marie McDermott Director of Public Health Nursing- Mayo 1st Floor, St Marys HQ, Castlebar, Co Mayo 094 9042200/094 9042202 annmarie.mcdermott@hse.ie
Dr Ann McKeown Principal Dental Surgeon- Mayo 2nd Floor, St Marys HQ, Castlebar, Co Mayo 094 9042595 anne.mckeon@hse.ie
Thelma Birrane Traveller Health Co-ordinator- Galway/Mayo/Roscommon Pontoon House, Sacred Heart Hospital, Pontoon Road, Castlebar, Co. Mayo, F23 XV38 094 9049223  thelma.birrane@hse.ie
David Waterson  Regional Podiatry Manager Unit 3, Merlin Park University Hospital, Galway  091 731480 david.watterson@hse.ie
Shaleena D’Souza Assistant National Clinical Lead for Audiology & Audiology Manager Mary’s HQ, Castlebar, Co. Mayo F23HP58 094 904938 shaleena.dsouza1@hse.ie
Laura Greaney Section Officer St. Mary’s HQ, Castlebar, Co. Mayo F23HP58 094 9049073 laura.greaney@hse.ie
David McGrath

Physiotherapy Manager

 Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04 094 9049276 david.mcgrath@hse.ie
Dr Rita Chambers Principal Psychologist Manager St. Mary’s HQ, Castlebar, Co. Mayo F23HP58 094 9042027 rita.chambers3@hse.ie
Ruth Walsh Occupational Therapy Manager in Charge III Castlebar PCC, Moneen, Castlebar, Co. Mayo, F23XV04 094 9049272 ruth.walsh@hse.ie
Heather Miller Interim Dietitian Manager Mayo & Roscommon Community Healthcare West,Primary Care Centre, Castlebar, Co. Mayo, F23 XV04 087 4531996 heather.miller@hse.ie
Colette McGinty Speech and Language Therapy Manager St Mary's HQ, Castlebar, Co. Mayo, F23 HP58 094 9042246 colette.mcginty@hse.ie
Maura Kelly South Mayo ECC Primary Care Network Manager Castlebar PCC, Moneenbradagh, Moneen, Castlebar, Co. Mayo F23 XV04 087 9588214 maura.kelly@hse.ie
Nadine Dabbagh North Mayo ECC Primary Care Network Manager Ballina PCC, Kevin Barry Street, Ballina, Co Mayo 087 2733121 Nadine.dabbagh@hse.ie
Dorothy Devine West Mayo ECC Primary Care Network Manager Westport PCC, Tubberhill, Westport, Co. Mayo 098 44030 dorothy.devine@hse.ie
Siobhan Donoghue Primary Care Services Principal Social Worker Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73 091 546175 siobhan.donoghue1@hse.ie
Brendan Murphy Drugs Service Coordinator Pontoon House, Sacred Heart Hospital Grounds, Pontoon Road, Castlebar, Co. Mayo 087 2922503 brendan.murphy@hse.ie
Ita Kelly Ophthalmology Business Manager Roscommon Primary Care Centre,Golf Links Rd, Roscommon, F42 HY97 087 7784931 ita.kelly1@hse.ie
Megan Pawelczyk Interim Orthotics Manager, Community Heathcare West HSE West CH02, Castlebar PCC, Moneenbradagh, Castlebar, Co, Mayo F23 XV04 087 7831026   megan.pawelczyk@hse.ie
Lisa Mullaney Principal Psychologist Specialist St Mary's Headquarters, Castebar, Co. Mayo 094 9042281 lisa.mullaney2@hse.ie
Claire Harte Galway Roscommon Primary Care General Manager Office Primary Care, Mayo/Roscommon,
Community Healthcare West,
HSE, First Floor, St. Mary’s Headquarters,
Castlebar,
Co. Mayo
F23 HP58		 094 9042232 claire.harte@hse.ie
Health & Wellbeing Division Complaints Officers
Sean Gordon   Business Manager, Health & Wellbeing Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58 094 9042145 Sean.Gordon@hse.ie
Caroline Folan   Health Promotion & Improvement 2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973 091 737262 caroline.folan@hse.ie
Olivia Roughneen   Operational Site Manager, Mayo Roscommon Vaccination Base Mayo Roscommon Vaccination Base, Mayo Community Living Campus,Park Rd, Swinford, Co Mayo, F12R704 087 442 4565 olivia.roughneen@hse.ie
Mental Health Services Complaints Officers
John Canny CAMHS Business Manager 2-3 Sherwood House, Sherwood Avenue, Galway 087 6825952 CAMHSBusiness.ManagerCHW@hse.ie
PJ Rainey Area Director of Nursing, Mayo Mental Health Services St. Mary's HQ, Castlebar, Co. Mayo 094 9042040 pj.rainey@hse.ie
Aidan Sweeney Business Manager, Mayo Mental Health Services 2nd Floor, St Marys HQ, Castlebar, Co Mayo2nd Floor, St Marys HQ, Castlebar, Co Mayo 094 9042013 aidan.sweeney@hse.ie
Disability Services Complaints Officers
Siobhan McAndrew Mayo Community Living Mayo Community Living, c/o Aras Attracta, Park Road, Swinford, Co. Mayo  094 92 51900 siobhan.mcandrew@hse.ie
Laura Rochford Mayo Disability Services Manager  St Marys HQ, Castlebar, Co. Mayo 094 9049081 laura.rochford@hse.ie
Mary O Donnell Disability Day Services Manager 25 Newcastle Rd, Galway 091 546161

maryodonnell5@hse.ie
Mary Horkan, CDNM Children’s Disability Network Manager Newman Institute, Ballina, Co.Mayo 096 95420 Mary.Horkan@hse.iecdnt1.chw@hse.ie
Aine Vesey, CDNM Children’s Disability Network Manager Cedar House, 1st Floor, Moneen Road, Castlebar, Co.Mayo 094 905 1500 Aine.Vesey@hse.iecdnt2.chw@hse.ie
Matt Cruse Interim Children’s Disability Network Manager Safari Club, N5 Business Park, Moneen Road, Castlebar, Co.Mayo 0949060234 matt.cruse@hse.iecdnt3.chw@hse.ie
Older Persons Services Complaints Officers
Aoife Schofield Person in Charge McBride Nursing Home Westport 098 25592 aoife.schofield@hse.ie
Stephanie Giliger Person in Charge St. Augustine's CNU Ballina 086 0847981 stephanie.gilger@hse.ie
Veronica O Malley Person in Charge St.Fionnan's CNU, Achill, Co. Mayo 098 45043 veronica.omalley@hse.ie
Mary Noone Person in Charge Aras Deirbile Belmullet, Co. Mayo 097 81301 mary.noone2@hse.ie
Helen Walsh Person in Charge Sacred Heart Hospital, Castlebar 094 9021122 Helen.Walsh2@hse.ie
Trish Maguire Director of Nursing Dalton CNU, Claremorris, Co. Mayo 094 9362727 trish.maguire3 @hse.ie
Lijin Jose Person in Charge Swinford District Hospital, Swinford, Co. Mayo 094 9251102 lijin.jose@hse.ie
Fidelma Gallagher Person in Charge Ballina District Hospital (St Josephs), Ballina Co. Mayo 096 21166 fidelma.gallagher@hse.ie
Mary Noone Director of Nursing Belmullet District Hospital, Belmullet, Co. Mayo 097 81301 mary.noone2@hse.ie
Rosaleen Flanagan Homecare Support Manager - Mayo & Roscommon Home Care Support Manager, Community Healthcare West, St Mary's Headquarters, Castlebar, Co. Mayo 087 9077663 rosaleen.flanagan@hse.ie
Marie Alexander ICPOP Lead Co.Mayo ICPOP Mayo, Integrated Day Hospital, Primary Care Centre, Moneen, Castlebar, Co Mayo F23 XV04 087 1216484 marie.alexander2@hse.ie
Safeguarding & Protection Services Complaints Officers
Seamus Egan SW Team Leader SG&P - Mayo Primary Care Centre Claremorris,Co. Mayo 087 6646554 seamus.egan@hse.ie
Infection Prevention and Control Complaints Officers
Lorraine Hogan Clinical Nurse Manager II, PC/AMS Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway 086 8595650  Lorraine.hogan1@hse.ie
Quality and Patient Safety Complaints Officers
Ger Kilkelly Quality and Patient Safety Advisor    Toghermore Campus, Tuam, Co. Galway, H54 T688 087 1448353  geraldine.kilkelly@hse.ie

This list is up to date as of the 1st January 2025, and will be next reviewed/updated on the 1st June 2025.

Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2. Servicefeedback.CHO2@hse.ie