In line with the HSE Your Service Your Say Policy Community Healthcare Organisation West welcome all feedback, including complaints.
Complaints, compliments and feedback can be emailed to yoursay@hse.ie or Servicefeedback.CHO2@hse.ie, this feedback may be referred for further action by a Complaint Officer if required under the procedures.
Listed below are officers delegated with authority to act on complaints. While this list is updated bi-annually appointments may be subject to change according to operational requirements and therefore current information for contact is available on request from Servicefeedback.CHO2@hse.ie.
Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.
The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:
Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
- Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
- Calling the Ombudsman on 01 639 5600 if you have any queries
This list is up to date as of the 19th April 2024, and will be next reviewed/updated on the 1st November 2024.
Complaints Officers in Community Healthcare West Galway
Primary Care Complaints Officers
| Name |
Title |
Address |
Phone |
Email |
| Dr Gillian Chambers |
Acting Principal Medical Officer |
County Clinic, Castlebar, Co. Mayo |
094 9042023 |
gillian.chambers@hse.ie |
| Sean Cloonan |
Superintendent Registrar Births, Deaths & Marriages |
25 Newcastle Road, Galway H91 RW28 |
091 546145 |
sean.cloonan@hse.ie |
| Catherine Flynn |
ECC Network Manager, Network5 |
25 Newcastle Road, Galway H92 RW38 |
086 8202279 |
catherine.flynn@hse.ie |
| Olwyn Hanley |
Physio Manager |
Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28 |
091 546021 |
Olwyn.Hanley@hse.ie |
| Dr. Joseph O’Connor |
Principal Dental Surgeon |
Shantalla Health Centre, 25 Newcastle Road, Galway, H91 RW28 |
091 546028/546038 |
joseph.oconnor@hse.ie |
| David Waterson |
Regional Podiatry Manager |
Unit 3, Merlin Park University Hospital, Galway |
091 731480 |
david.watterson@hse.ie |
| Richard Broderick |
Primary Care Administrator |
Merlin Park University Hospital, Galway |
091 775673 |
richard.broderick@hse.ie |
| Siobhan Woods |
Primary Care Development Officer |
Health Centre, Ballinasloe, Co. Galway |
090 9646200 |
siobhan.woods@hse.ie |
| Siobhan Donoghue |
Principal Social Worker |
Galway City Ambulatory Hub Unit 7, Racecourse Business Park Ballybrit, Galway, H91 NP73 |
087 1800305 |
siobhan.donoghue1@hse.ie |
| Declan Costello |
Public Analyst Laboratory Manager |
Public Analyst's Laboratory, Seamus Quirke Road, University College Hospital Galway |
091 581122 |
declan.costello@hse.ie |
| Alma Collins |
Speech & Language Therapy Manager |
Shantalla Health Centre, Shantalla, Galway |
091 546023 |
Alma.Collins@hse.ie |
| Helen Martin |
Director of Public Health Nursing |
PHN Dept. 25 Newcastle Road, Galway |
091 546338 |
Helen.Martin@hse.ie |
| Helen LaBranche |
ECC Network 8 Manager |
Ballinasloe Health Centre, Brackernagh, Ballinasloe, Co.Galway, H53 R658 |
09096 46200 |
Helen.Labranche@hse.ie |
| Marie Mulkerrin |
Nutrition & Dietitian Manager |
Unit 7 Racecourse Business Park, Ballybrit Galway, H91NP73 |
087 0544761 |
MarieB.Gallagher@hse.ie |
| Trish Stephens |
ECC Network 4 Manager |
St Francis PCC, Upper Newcastle road, Galway, H91 K6C1 |
091 861100 |
Trish.Stephens@hse.ie |
| Connie O’Connell |
ECC Network Manager, Network 6 |
Unit 7, Racecourse Business Park, Ballybrit, Galway, H91NP73 |
091 732046 |
Connie.OConnell1@hse.ie |
| Anne Kennedy |
ECC Network 7 Manager |
Tuam PCCC, Sean Purcell Road, Tuam, Co.Galway, H54 DT61 |
093 37873 |
Anne.Kennedy10@hse.ie |
| Denise Dunne |
Operational Lead, Integrated Care Chronic Disease |
Galway City Ambulatory Hub, Unit 7, Racecourse Business Park, Ballybrit, Galway, H91 NP73 |
091 482100/101 |
Denise.Dunne5@hse.ie |
| Mary Heaney |
Senior Executive Officer (Office of the General Manager, Galway) |
25 Newcastle Road, Galway |
091 546379/087 6657574 |
Mary.Heaney@hse.ie |
Health & Wellbeing Division Complaints Officers
| Sean Gordon |
|
Business Manager, Health & Wellbeing |
Community Healthcare West, St. Mary's Headquarters, Castlebar, Co. Mayo, F23 HP58 |
094 9042145 |
Sean.Gordon@hse.ie |
| Christina Murphy |
|
Operational Site Manager, Galway Vaccination Base |
Toghermore House, Togher, Tuam, Co Galway. H54 T688 |
087 2689512 |
Christina.Murphy5@hse.ie |
| Caroline Folan |
|
Health Promotion & Improvement |
2nd Floor, Block A, Merlin Park Hospital, Galway, H91 N973 |
091 737262 |
caroline.folan@hse.ie |
Mental Health Services Complaints Officers
Disability Services Complaints Officers
| Mary O Donnell |
Disability Day Services Manager |
25 Newcastle Rd, Galway |
091 546161 |
maryodonnell5@hse.ie
|
| Teesh Walsh, CDNM |
Children’s Disability Network Manager |
St. Brendan’s Campus, Lake Road, Loughrea, Co.Galway |
091 872701 |
Teesh.Walsh@hse.ie
cdnt8.chw@hse.ie
|
| Ursula Collis, DSM Galway |
Disability Services Manager |
Internal Audit Building, Merlin Park Hospital, Galway |
091 775290 |
Ursula.Collis@hse.ie |
| Jeannie Gannon, CDNM |
Children’s Disability Network Manager |
An tSean Cheibh, Spideal, Contae na Gaillimh |
091 896040 |
Jeannie.Gannon@hse.ie
cdnt4.chw@hse.ie
|
| Noel Burke, CDNM |
Children’s Disability Network Manager |
The Grove, Vicar Street, Tuam, Co. Galway |
093 44000 |
Noel.Burke4@hse.ie
cdnt7.chw@hse.ie
|
| Pauline O'Dwyer |
Case Manager Disability Services Case Manager |
Internal Audit Building, Merlin Park, Co. Galway |
0871665746 |
pauline.odwyer2@hse.ie |
Older Persons Services Complaints Officers
| Mary Joyse |
Person in Charge |
Merlin Park CNU, Merlin Park, Galway |
091 775566 |
mary.joyse@hse.ie |
| Dr. Mary Butler |
Person in Charge |
Ballinasloe CNU, Creagh, Ballinasloe, Co. Galway |
09096 30170 |
Mary.Butler@hse.ie |
| Fiona Fahy |
Person in Charge |
St. Brendans CNU. Lake Road, Loughrea |
091 871200 |
fiona.fahy@hse.ie |
| Sandhya Joy |
Person in Charge |
St. Anne's CNU, Clifden, Co. Galway |
095 21189 |
sandhya.joy@hse.ie |
| Sandhya Joy |
Person in Charge |
Clifden District Hospital, Clifden Co Galway |
095 21301 |
sandhya.joy@hse.ie |
| Theresa Powell |
Person in Charge |
Aras Ronan, Kilronan, Inismor, Aran Islands, Co. Galway |
099 61046 |
theresa.powell@hse.ie |
| Sini Varghese |
Person in Charge |
Joe & Helen O'Tool CNU Tuam, Co. Galway |
093 24655 |
sini.varghese2@hse.ie |
| Cepta Smyth |
Homecare Support Manager |
Community Healthcare West, 25 Newcastle Road, Galway |
091 546062 |
cepta.smyth@hse.ie |
| Bernadette Ni Shuilleabhain |
Director of Nursing |
Aras Mhic Dara CNU, Carraroe, Co Galway |
091 595204 |
bernadette.nishuilleabhain@hse.ie |
| Jarlath Keady |
ICPOP Lead East Galway/Roscommon |
St Brigids Campus, Creagh Road, Ballinasloe, Co Galway, H53 N243 |
087 184 2944 |
david.keady@hse.ie |
| James Geoghegan |
ICPOP Lead Galway East City & County |
Unit 7, Racecourse Business Pk., Ballybrit Industrial Est, Galway. H91 NP73 |
087 456 5276 |
james.geoghegan@hse.ie |
| Fiona McCleane |
ICPOP Lead Galway West City & County |
Crospon Bldg Unit 7, IDA Business Pk., Dangan, Galway. H91 P2DK |
086 174 0433 |
Fiona.McCleane@hse.ie |
Safeguarding & Protection Services Complaints Officers
Infection Prevention and Control Complaints Officers
| Lorraine Hogan |
Clinical Nurse Manager II, PC/AMS |
Administration Building, Galway Roscommon Mental Health, St Brigids Campus, Ballinasloe, Galway |
086 8595650 |
Lorraine.hogan1@hse.ie |
Quality and Patient Safety Complaints Officers
The information above is valid as of the 19/04/2024 and will be next reviewed/updated on the 01/11/2024.
Any queries in relation to the above information please contact Emma Howley, Service Feedback Manager, CHO2. Servicefeedback.CHO2@hse.ie
