Complaints Officers: Donegal

About us:

The Consumer Services Office, Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo (CH CDLMS), has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

• Consumer Feedback including Comments, Compliments and Complaints
• Consumer Participation and Engagement
• Data Protection matters
• Freedom of Information requests
• The Office of the Ombudsman and HSE engagement
• The Office of the Ombudsman for Children and HSE engagement
• Records Retention and Management in CH CDLMS

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office, Hilldrum House, Leitrim Road, Carrick on Shannon, Co. Leitrim N41 YOC9
Email: consumerservicesoffice.cho1@hse.ie

Consumer Service Office team:

• Philip Judge – Consumer Services Manager
• Nuala Gallagher – Consumer Services Officer
• Mary Garvin – Consumer Services Manager – Donegal
• Bernadette McManus – Consumer Services Officer
• Denise Haugh – Consumer Services Officer
• John Paul Gaughan – Consumer Services Officer
• Pearlena McCaffrey – Consumer Services Officer
• Jacqui Byrne – Consumer Services Officer
• Theresa Morris – Consumer Services Officer
• Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the designated Complaints Officer on completion of a complaint investigation.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

• Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
• Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
• Calling the Ombudsman on 01 639 5600 if you have any queries

This information was last updated October 2024