Complaints Officers: Cavan/Monaghan

About us:

The Consumer Services Office, Community Healthcare Cavan, Donegal, Leitrim, Monaghan and Sligo (CH CDLMS), has responsibility for consumer-related matters in Donegal, Sligo, Leitrim, Cavan and Monaghan, and works closely with the Consumer Affairs Area Office – West covering the following functions:

  • Consumer Feedback including Comments, Compliments and Complaints
  • Consumer Participation and Engagement
  • Data Protection matters
  • Freedom of Information requests
  • The Office of the Ombudsman and HSE engagement
  • The Office of the Ombudsman for Children and HSE engagement
  • Records Retention and Management in CH CDLMS

The office is committed to delivering a high quality and accessible service to its customers and service users across our CHO Area, ensuring that all information is provided in a clear and understandable, timely and accurate manner. The contact details for the Consumer Services Office are:

HSE Consumer Services Office
Hilldrum House,
Leitrim Road,
Carrick on Shannon,
Co. Leitrim
N41 YOC9
Email: consumerservicesoffice.cho1@hse.ie

Consumer Service Office team:

  • Philip Judge – Consumer Services Manager
  • Nuala Gallagher – Consumer Services Officer
  • Mary Garvin – Consumer Services Manager – Donegal
  • Bernadette McManus – Consumer Services Officer
  • Denise Haugh – Consumer Services Officer
  • John Paul Gaughan – Consumer Services Officer
  • Pearlena McCaffrey – Consumer Services Officer
  • Jacqui Byrne – Consumer Services Officer
  • Theresa Morris – Consumer Services Officer
  • Fiona Campbell – Consumer Services Administrator

Regarding HSE complaints, if a Service User is not satisfied with the outcome of a complaint, they can seek an Internal Review of the matter by contacting the Consumer Services Manager. Review options are provided to Complainants by the designated Complaints Officer on completion of a complaint investigation.

Service Users are also entitled to refer a complaint directly to the Office of the Ombudsman.

The Ombudsman is fair, independent, and free to use. The best way to contact the Ombudsman is by:

  • Clicking on the ‘Make a Complaint’ link at www.ombudsman.ie
  • Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Calling the Ombudsman on 01 639 5600 if you have any queries
Complaints Officers: Cavan Monaghan
Name Title / Area Address Phone Email
Angela Walsh Speech and Language Therapy Manager

Support Services Building,
St. Davnet’s Campus,
Rooskey,
Monaghan.

  047 95664  angela.walsh1@hse.ie
Bernadette McManus Consumer Services Officer HSE Cavan and Monaghan, Local Health Office, Lisdarn, Cavan   Bernadettek.mcmanus@hse.ie
Bernie McGarrity Operational Manager for Home Support HSE CHO 1, Cavan & Monaghan
Lisdarn, Co. Cavan		 049 4373119 Bernie.mcgarrity@hse.ie
Bridgette Argue Child Development Team Manager Child Development Team, Hillside Services, Rathcorrick, Cavan 049 4380102
/ 049 4326990		 bridgette.argue@hse.ie
Edel McAweeney DPHN Primary & Community Care HSE North East Cavan/Monaghan, Lisdaran, Cavan 049 4373126 edel.mcaweeney@hse.ie
Helena O'Reilly Clinical Lead for Quality, Risk & Training Older Persons Services HSE Cavan & Monaghan Local Health Office, Lisdarn, Cavan 049 4373350 helena.oreilly@hse.ie
Keara O’Flanagan Principal Social Worker St. Davnets Campus, Rooskey,
Monaghan		   keara.oflanagan@hse.ie
Loida Aragon Assistant Director of Nursing Breffni Care Centre
Ballyconnell, Co. Cavan		 049 9525525 Loida.aragon@hse.ie
Mary Rose Smith Cross Network Services Manager 3rd Floor, Connolly Street Primary Care Centre Connolly Street, Cavan, H12 W3K2 049 4353118 maryrose.smith@hse.ie
Briege Byrne Disability Manager for Children's Disability Network Teams CH CDLMS Support Services Building, St Davnet's Complex, Monaghan H18 W086 04795648 Briege.byrne@hse.ie
Caroline McCusker Podiatry Manager, HSE Primary Care Division, CH CDLMS HSE Primary Care Division, CH CDLMS,
St. Davnet's Campus, Rooskey, Monaghan,		  

Caroline.mccusker@hse.ie
Cathal Hand Local Primary Care Manager Monaghan St. Davnet's Campus, Rooskey, Monaghan 047 77572

Cathal.hand1@hse.ie
Fiona Gilliland Operational Lead Chronic Disease Cavan Monaghan Cavan Monaghan Primary Care Services Lisdarn Community Services Building, Lisdarn, Cavan, Co. Cavan H12 A5B7   Fiona.gilliland@hse.ie
Genevieve Casey Occupational Therapy Manager   049 4377182 Genevieve.casey@hse.ie
Irene Cunningham Dietician Manager St Davnet's Campus, Rooskey, Monaghan   Irene.cunningham@hse.ie
Margaret Caulfield Business Manager, Mental Health Services CMMHS, St Davnet's Campus, Rooskey, Monaghan 047 95300 Margaret.caulfield@hse.ie
Bernardine Lynch Service Manager for Older Persons, Community Residential and Social Supports, Cavan Monaghan HSE Support Services Building, Rooskey, Monaghan 047 955500 bernardine.lynch@hse.ie

This information was last updated October 2024