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Complaints Manager Stage 3 Review Template Letter (Word Document, 133.1 KB, 2 pages)
Standard Letters and Report Templates (Word Document, 280 KB, 47 pages)
Standard Letters for use by Accountable Officers for YSYS Stage 2 and 3 Complaints / Reviews (Word Document, 164 KB, 12 pages)
Learning From Complaints
HSE Point of Contact Complaint Resolution and Escalation Form (Printable Document) (PDF, 103 KB, 1 page)
HSE Point of Contact Complaint Resolution and Escalation Form (Editable Document) (Word document)
HSE Your Service Your Say Anonymised Learning Summary Casebook Form (Printable Document) (PDF, 63 KB, 1 page)
HSE Your Service Your Say Anonymised Learning Summary Casebook Form (Editable Document) (Word document)
HSE Your Service Your Say Learning Notification Form (Printable Document) (PDF, size 54 KB, 1 page)
HSE Your Service Your Say Anonymised Learning Notification Form (Editable Document) (Word document)
Learning Forms Guidance (PDF, size 186 KB)
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Poster: Assessing a Complaint
Poster: Complaints Management process Pathway
Poster: Timeframes for the Complaints Management Process
Appointment of Review Officers
Guidance for the Appointment of Complaints Officers and Review Officers (Word, size 47KB, 6 pages)
Review Officer Appointment Form (Word, 26 KB, 2 pages)
Appointment Revocation Notification (Word, size 31KB, 1 page)