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Complaints Management System: User Manuals & Notes
User Manuals
A guide to determining severity and harm levels (PDF, 830 KB,16 pages)
Complaints Management System User Manual (PDF, 2.5 MB, 38 pages)
Brief Instructional Notes
Creating Reports on NIMS: How to guide (PDF, 1.3 MB, 13 pages)
Key Reporting Fields (Word doc, 17 KB, 1 page)
Useful Tips
Complaints Management System Information Sheet
Complaints excluded under Part 9 (Health Act 2004)
National Standards for Safer Better Healthcare: HIQA
Detailed complaint categorisation listing
