The Disability Act 2005 provides for a special complaints procedure which you can use if you are unhappy with your child's Assessment of Need or Service Statement.
You can make a complaint in relation to one or more of the following:
- your child is found not to have a disability and you do not agree
- the assessment was not commenced with 3 months, or completed within a further 3 months
- the assessment was not done in line with the agreed standards
- the contents of the service statement provided to the applicant
- the Executive or the education service provider, failed to provide or to fully provide a service specified in the service statement.
If you wish to make a complaint you can do so via one of the following:
- Complete the online complaint form
- Email: aon.complaints@hse.ie
- Post to: AoN Complaints Office, National Complaints Governance and Learning Team, HSE, Roselawn House, University Business Complex, National Technology Park, Limerick, V94 6K65
If you need assistance with any of the above please phone 045 880 400 and request to speak to the AoN Complaints Office.
