HSE X (Twitter) Policy

Who we are

The Health Service Executive (HSE) uses X (Twitter) to communicate with people interested in our work.  @HSELive  is the official X account of the Health Service Executive, Ireland. It is managed by the HSE’s Communications Division working in partnership with our Health Service colleagues.

You can see our profile and our tweets at www.twitter.com/hselive

What we tweet about

If you follow us, you can expect tweets covering some or all of the following:

  • Latest news from across the health services
  • Content on www.hse.ie
  • Public health advice
  • Information about health and well-being initiatives
  • During some emergencies or public health outbreaks, status updates for the public, media and other advocates

RTs ≠ Endorsement

Retweets of content don’t mean the HSE endorses that tweet. The HSE will retweet tweets from other accounts from time to time, but this should not be considered an endorsement of the content or the account. We will RT if we think our followers may find the information of interest or relevant to health, wellbeing or personal social service topics. 

Who we follow

If you follow us, we will not automatically follow you back. Sometimes we’ll follow you so that we can exchange Direct Messages. 

@Replies and Direct Messages

We welcome feedback from our followers and will try to join the conversation where possible. We are happy to respond, where relevant, to queries from the public about how to access health services, but regret we cannot reply to all comments and queries.

We will read all @replies and DMs sent to us and endeavour to answer them within 2 hours.  We will consult with our colleagues to ensure we give the most appropriate answer. We will signpost you to the most appropriate service. We will monitor our X account from 7am to 10pm , Monday to Sunday.  We don’t provide medical or clinical advice on this page. 

Questions about HSE Services

You can ask a question about any of the services provided by the Health Service Executive through HSELive. The HSELive team are here to answer your questions from 8am - 8pm Monday to Friday and 10am - 5pm on Saturdays. You can also send us a DM on Twitter. 

Contact HSELive

Comments or Complaints

If you have a comment, complaint or want to give us feedback you can use yoursay@hse.ie.

Media Queries

If you have a media query, email press@hse.ie or you can call the HSE Press Office on 01 92 139 12. 

HSE Staff Tweeting

HSE staff should familiarise themselves with the HSE Social Media Staff Use Guidelines. If you have questions about this policy please contact digital@hse.ie

Data Protection 

Please do not include personal/private information in your tweets or direct messages to us. This is for the protection of your personal data and private information. 

Availability

X may occasionally be unavailable and we accept no responsibility for lack of service due to X downtime.