Virtual Consultations
Telephone consultations
Many healthcare staff are now carrying out consultations on the telephone. This is often a type of consultation that staff have not encountered prior to COVID19 and needs the use of particular communication skills to ensure safe and efficient calls that address the needs of patients and their relatives. Applying the core skills of the Calgary-Cambridge Guide to telephone calls provides a structured and patient-centred approach.
Skills cards
Telephone consultations skills card (PDF, 1.4MB, 31 pages)
Online Module
Telephone consultations module
Video consultations
Video consultations in healthcare are not new, but the current crisis has forced many clinicians to rapidly take up video consultations as a feasible alternative to face to face consultations. This is often a type of consultation that staff have not encountered before. Applying the Calgary-Cambridge Guide to video calls provides a structured and safe approach to this virtual format.
Skills cards
Video consultations skill card (PDF, 2.2MB, 35 pages)