Module 4 - Communicating with colleagues and supporting teamwork

Communicating with colleagues and supporting teamwork

This skill-building workshop is designed to enhance the ability of participants to communicate effectively with members of an inter-professional healthcare team.

Leaflet

Communicating with colleagues and promoting team work (PDF, 160 KB, 2 pages)

Communication skills for healthcare leaders (PDF, 2.3 MB, 2 pages)

Patient stories videos 

Team-based working (video)

Clinical handover (video)

Skills cards

Team-based working (PDF, 1.6 MB, 31 pages)

Clinical handover - ISBAR (PDF, 1,14 MB, 2 pages)

Case study

Team-based working (healthcarecoms.hseland.ie)

Videos

Safety and trust (video)

Shared Leadership (video)

Online module

Clinical handover - ISBAR

Illustrations

Clinical handover - ISBAR (PDF, 2.82 MB, 1 page)

Situational awareness (PDF, 2.37 MB, 1 page)

Podcast

Team-based working (play.acast.com)

ISBAR3 Deteriorating Patient Handover skills demonstration

Deteriorating Patient Handover skills (video)

Deteriorating Patient Handover debrief sheet (PDF, 323 KB, 3 pages)

ISBAR3 Shift Clinical Handover skills demonstration

Shift Clinical Handover skills (video)

Shift Clinical Handover debrief sheet (PDF, 276 KB, 3 pages)

ISBAR3 Communicating with Colleagues at Discharge skills demonstration

Communicating with Colleagues at Discharge skills (video)

Communicating with Colleagues at Discharge debrief sheet (PDF, 300 KB, 3 pages)

Communication skills for Healthcare Leaders

Videos

Self-awareness (video)

Self-management (video)

Social Awareness (video)

Relationship Management (video)

Staff stories videos

Emotional Triggers (video)
Core Emotional Concerns (video)
Nonverbal Communication (video)
Listening Skills (video)
Demonstrating Empathy (video)
Building the Relationship (video)
Sharing Information (video)
Motivating Others (video)
Giving Feedback (video)
Managing Conflict (video)

Skills cards

Communication skills for Healthcare Leaders (PDF, size 3.4 MB, 38 pages)

Structures for motivating others (PDF, size 720 KB, 5 pages)

Structures for giving feedback (PDF, size 6.1 MB, 9 pages)

Structures for managing conflict (PDF, size 648 KB, 4 pages)

Posters

Motivating others (PDF, size 1.2 MB, 1 page)

Giving feedback (PDF, size 2.3 MB, 1 page)

Managing conflict (PDF, size 2.4 MB, 1 page)

Skills demonstration

Motivating others (video)

Motivating others video debrief sheet (PDF, size 311 KB, 6 pages)

Giving feedback (video)

Giving feedback video debrief sheet (PDF, size 336 KB, 6 pages)

Managing conflict (video)

Managing conflict video debrief sheet (PDF, size 410 KB, 7 pages)